Terms and Conditions
Terms and Conditions for commissioning props from Utopia Props.
There will almost always be a wait in receiving the prop you are commissioning as we will have to make it from scratch (sometimes to your specific specifications when wearable sizes are involved). We take our time and pay attention to detail when working on projects. If you are in a rush, then you should probably order from somewhere else because we have a day job which means we do this in our free time. We also will not compromise quality and attention to detail to rush the finishing of a prop to fill an order.
We take our time so that the product comes out looking perfect as it is our reputation that is on the line. Resins, paint, and glues all have to cure and that takes time. We work hard on everything we make and we build everything from scratch for the most part.
We take our time so that the product comes out looking perfect as it is our reputation that is on the line. Resins, paint, and glues all have to cure and that takes time. We work hard on everything we make and we build everything from scratch
for the most part.
Our prices are final and based on our costs and labor required to make the product. We do reserve the right to adjust prices and offer discounts from time to time just as any other retailer might do without affecting any prior sales or agreements.
When a price is set for commission work, 25% none refundable deposit is required. This deposit is for Materials.
We do accept international orders but please understand all prices and payments are in US dollars and the buyer is responsible for all shipping costs and ALL customs duties, value added taxes, etc. that may be levied on the products.
ALL SALES ARE FINAL! No refunds, unless package was damaged during shipping and you have a damage report copy from the shipping carrier. Thank you for reading and understanding, now let's get to work on something awesome for you!
For more detailed information about Utopia Props, please visit our website at: https://www.utopiaprops.com